Have Questions?
Frequently Asked Questions
Find answers to the most common questions about getting started, insurance, fees, court-ordered services, and what to expect at Brain & Heart Healing. Don't see your question here? Call or text us at (325) 261-3663.
Getting Started
Do I need a referral to make an appointment?
No referral is needed. You can book directly through our online portal at any time. If you have been referred by an attorney, probation officer, CPS caseworker, or another professional, simply let us know at intake so we can coordinate documentation appropriately.
What happens during the first session?
The first session is a clinical assessment, a dedicated conversation where your therapist gets to know your history, your goals, and what has brought you in. It is not therapy yet; it is the foundation for therapy. You will have space to ask questions, share as much or as little as you are comfortable with, and get a sense of whether this is the right fit.
The initial assessment is 50 minutes and is priced separately from ongoing sessions.
How long are sessions, and how often will we meet?
Standard sessions are 50 minutes. Session frequency depends on your goals, your schedule, and your clinician's clinical recommendation, most clients begin with weekly sessions and adjust from there. Your therapist will discuss a recommended cadence with you during or after the initial assessment.
What age groups do you see?
We accept clients ages 6 and older. Clients under age 6 require a brief consultation call with Stacy before scheduling, please call or text (325) 261-3663 to arrange this.
Alexzandria 'Ali' Adams, LPC-Associate specializes in clients ages 8 and older, including children, adolescents, and adults.
How do I know which therapist is right for me?
All four clinicians at Brain & Heart Healing are trauma-informed and skilled at working with a wide range of concerns. Here is a quick guide:
- Stacy Reynolds, LMFT-Associate, LCDC-Intern (supervised by Lisa Powell, Ph.D., LMFT-S). Monday through Thursday. Trauma and PTSD (trained in Prolonged Exposure), couples and family therapy, court-ordered services (FVE, anger management, court-ordered therapy, reunification), and chemical dependency.
- Alexzandria 'Ali' Adams, LPC-Associate (supervised by Roy 'Benje' Morrison, M.Ed., LPC-S). Friday through Sunday. Trauma, anxiety, depression, EMDR, foster care and adoption, and children and adolescents ages 8 and older.
- Amanda Allen, LMFT-Associate (supervised by Dr. Jason Martin, M.MFT, LMFT-S, LPC-S). Couples, pre-marital, parenting, blended families, and family conflict. In-person only.
- Hannah Schoonmaker, LMFT. Anxiety, depression, trauma/PTSD, self-esteem and identity, relationships, and couples. Adults and older adults, in person and telehealth, Tuesday and Thursday, 10:00 AM–2:00 PM.
If you are unsure, call or text us at (325) 261-3663 and we will help point you in the right direction.
Insurance & Fees
Do you accept insurance?
Stacy Reynolds is contracted with the following insurers and accepts most plans from each:
- BlueCross BlueShield (BCBS)
- Aetna
- Curative
Stacy is also contracted with 2INgage, the Region 2 Single Source Continuum Contractor (SSCC) for the Texas Department of Family and Protective Services (DFPS). Clients referred through DFPS or CPS via 2INgage should confirm coverage at intake.
We recommend calling the member services number on the back of your insurance card to verify that Brain & Heart Healing, PLLC is in-network under your specific plan before scheduling. Insurance contracts and accepted plans are subject to change, please confirm current participation at the time of scheduling.
Alexzandria 'Ali' Adams is an out-of-network provider and does not bill insurance directly. All of Ali's services are private pay. Upon request, Ali will provide a superbill, a detailed receipt with the diagnostic and procedure codes your insurance carrier needs to process an out-of-network reimbursement claim.
Amanda Allen is a private-pay provider and does not bill insurance directly. Sliding scale fees are available. Amanda does not provide superbills for insurance reimbursement at this time.
Hannah Schoonmaker is paneled with Headway for insurance billing. Accepted plans on her Headway profile include Aetna, Ascension, Carelon Behavioral Health, Cigna, Curative, and select Blue Cross plans. Coverage depends on your specific plan, so please contact the practice to confirm before your first visit. Private pay and sliding scale fees are also available. All scheduling is through the universal Brain & Heart Healing ClientSecure booking link.
What does a session cost?
Ali Adams, Initial Clinical Assessment $200 / Individual, Couples, or Family Therapy (50 min) $150 (private pay)
Amanda Allen, Initial Clinical Assessment $100 / Individual, Couples, or Family Therapy (50 min) $80 (private pay)
Hannah Schoonmaker, Initial Clinical Assessment $130 / Individual or Couples Therapy (50 min) $120 (private-pay rates; insurance via Headway also available)
Anger Management (per session), $150
Family Violence Education (FVE), Contact us for program fee (court- and CPS-accepted)
Fees are due at the time of service unless prior arrangements have been made in writing. Sliding scale may apply.
Do you offer a sliding scale?
Yes. Financial barriers should never stand between you and healing. Sliding scale fees are available for clients facing financial hardship.
What forms of payment do you accept?
Payment is processed securely through the SimplePractice Client Portal. By scheduling services with Brain & Heart Healing, PLLC, clients authorize the practice to charge the card on file at the time of service. You may update your payment information at any time through your client portal.
What is a Good Faith Estimate?
Under the federal No Surprises Act (effective January 1, 2022), you have the right to receive a Good Faith Estimate of the expected cost of your care before services begin. This applies if you are uninsured or not using insurance for your sessions.
You can request a personalized Good Faith Estimate at any time by calling (325) 261-3663 or through your SimplePractice Client Portal. For full details, visit our Financial Policy & Good Faith Estimate page.
Court-Ordered Services
What court-ordered services do you offer?
Stacy Reynolds provides court-ordered services, including:
- Family Violence Education (FVE), accepted by Texas courts and CPS
- Anger Management, accepted by Texas courts and CPS
- Court-ordered therapy (individual, couples, and family)
- Reunification services
All services include documentation provided to courts, attorneys, probation officers, and CPS caseworkers as required by the ordering party. FVE is not the same as BIPP. If your order specifically requires BIPP, see our BIPP page (CJAD accreditation in process; not yet available).
We do not provide custody evaluations.
How do I enroll in the Family Violence Education (FVE) program?
Call or text us at (325) 261-3663 or use our online referral form. Attorneys and probation officers can also submit referrals directly through that form. Please have a copy of your court order available at intake.
For clients involved in DFPS permanency cases, we require the 2INgage Form 2054 (or current DFPS equivalent) to be on file before services begin.
Will you communicate with my attorney or probation officer?
Yes. Brain & Heart Healing provides documentation to courts, probation officers, attorneys, and CPS caseworkers as required by the ordering party. All documentation is prepared accurately and delivered within the timeframes required by the court order.
Any release of records requires a signed Texas Standard Authorization Form (HB 300). This form requires separate initials to authorize the release of Mental Health Records and Drug, Alcohol, or Substance Abuse Records.
What is your attendance policy for court-ordered programs?
Attendance is required and tracked. We use a three-strike policy for court-ordered clients:
- Strike 1, First unexcused absence is documented in the clinical record.
- Strike 2, Second unexcused absence results in a verbal warning and written notice to the client.
- Strike 3, Third unexcused absence triggers notification to the ordering party (probation officer, attorney, CPS caseworker, or court), and the client may be discharged from the program.
Clients are responsible for understanding their court order requirements.
Do you provide court testimony or expert evaluation?
Services provided in connection with legal proceedings, including court testimony, deposition preparation, record review for legal matters, and expert consultation, require a retainer of $2,500 prior to any engagement. Please contact us directly to discuss legal service arrangements.
Confidentiality & Privacy
Is what I share in therapy confidential?
Yes. What you share in sessions is protected by federal and Texas law, including HIPAA, the Texas Medical Privacy Act, and, for substance use disorder records, Federal 42 CFR Part 2, which provides heightened confidentiality protections stricter than HIPAA.
Your information will not be shared without your written authorization, except in the limited circumstances described below.
When are you required to break confidentiality?
Texas law requires therapists to break confidentiality in specific circumstances, including:
- Imminent risk of harm to yourself or another person
- Reasonable suspicion of child abuse or neglect
- A valid court order requiring disclosure
- Certain situations involving elder abuse or abuse of a person with a disability
Your therapist will explain the full limits of confidentiality at your first session and in your intake paperwork. For full details, see our Notice of Privacy Practices.
How do I request a copy of my records?
You have the right to access your clinical records. Record requests must be submitted using the Texas Standard Authorization Form (HB 300), which requires separate initials for Mental Health Records and Drug, Alcohol, or Substance Abuse Records.
Submit your completed, signed form through your SimplePractice Client Portal. Processing time is up to 15 business days as permitted by Texas law. A reasonable, cost-based fee may apply.
Scheduling & Location
What are your hours?
Alexzandria 'Ali' Adams, Friday, Saturday, and Sunday, 8:00 AM – 7:00 PM
Amanda Allen, Monday, Wednesday, Friday + rotating weekends, in-person only
Hannah Schoonmaker, Tuesday and Thursday, 10:00 AM – 2:00 PM, in-person and telehealth
Weekend availability means you don't have to choose between therapy and your work week. If your schedule needs a Friday, Saturday, or Sunday appointment, Ali may be the right fit.
Where are you located?
Abilene, Texas 79602
Important: Enter through the South 6th Street doors, not the Chestnut Street side. Take the elevator to the 2nd floor, turn left, and Brain & Heart Healing is the second door on your left. Suite 203 is elevator-accessible only.
Note: Google Maps may show a pin on the Chestnut Street side. Please use the South 6th Street entrance.
What is your cancellation policy?
We require a minimum of 48 hours notice to cancel or reschedule any appointment.
- Cancellations with less than 48 hours notice: full session fee charged for your scheduled appointment
- No-shows without notice: full session fee charged for your scheduled appointment
Late-cancel and no-show fees match your clinician's standard rate. For full details, see our Financial Policy.
Repeated cancellations or no-shows may result in discharge from services.
How do I book an appointment?
You can book directly through our online client portal, no referral needed. If you have questions before booking, call or text us at (325) 261-3663 or email inquiry@brainandhearthealing.com.
About Our Therapists
What does "LMFT-Associate" mean? Is Stacy fully licensed?
In Texas, an LMFT-Associate is a provisionally licensed therapist who has completed their graduate degree and licensing exam and is accumulating supervised clinical hours toward full LMFT licensure. Stacy Reynolds is an LMFT-Associate and LCDC-Intern, supervised by Lisa Powell, Ph.D., LMFT-S. Full license numbers appear in the site footer and on Stacy's Meet page.
What does "LPC-Associate" mean?
In Texas, an LPC-Associate is a provisionally licensed counselor who has completed graduate training and exam requirements and is accumulating supervised hours toward full LPC licensure. Ali Adams is an LPC-Associate, supervised by Roy "Benje" Morrison, M.Ed., LPC-S. Amanda Allen is an LMFT-Associate, supervised by Dr. Jason Martin, M.MFT, LMFT-S, LPC-S. Hannah Schoonmaker is a fully licensed LMFT and does not require supervision. License numbers and supervisor details are in the site footer and on each clinician's Meet page.
What therapy approaches do you use?
Our therapists draw from a broad set of evidence-based approaches and choose the tools that best fit each client's unique story, no one-size-fits-all model. Approaches include:
- Cognitive Behavioral Therapy (CBT)
- Dialectical Behavior Therapy (DBT)
- Acceptance and Commitment Therapy (ACT)
- Gottman Method Couples Therapy
- Trauma-Focused CBT (TF-CBT)
- Emotionally Focused Therapy (EFT)
- Motivational Interviewing (MI)
- EMDR (Alexzandria 'Ali' Adams and Hannah Schoonmaker)
- Attachment Theory and Family Systems frameworks
- Dan Siegel's Interpersonal Neurobiology
How do I file a complaint about a therapist?
Brain & Heart Healing, PLLC is regulated by the Texas Behavioral Health Executive Council (BHEC). If you have a concern about professional conduct, you may file a complaint with:
- BHEC, 1801 Congress Avenue, Ste. 7.300, Austin, TX 78701 | Complaint Line: (800) 821-3205
- HHSC (for LCDC-Intern services), Regulatory Services Division, P.O. Box 149030, Austin, TX 78714 | Complaint Line: (800) 458-9858
The Integration Circle
What is the Integration Circle?
The Integration Circle is an 8-week, small-group psychoeducational experience limited to 8 participants (September 2026 cohort in Abilene, TX). It is clinician-facilitated and built around trauma integration themes from The Body Keeps the Score. It is not individual therapy and is not a crisis group.
How is the Integration Circle different from individual therapy?
Individual therapy is clinical treatment in a private, confidential relationship. The Integration Circle is a structured psychoeducational group: education, somatic practice, and guided integration with a small cohort. It is designed to complement individual therapy, not replace it.
Who is the Integration Circle for?
The Integration Circle is for high-functioning adults who have done some individual work, therapy, reading, journaling, self-reflection, and feel that something is still stuck. It is not crisis intervention and is not appropriate for someone in acute mental health crisis.
A brief fit call is required before enrollment.
Still have questions?
Call or text us at (325) 261-3663 or use the button below to book your first session. We are happy to answer any questions before you schedule.
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