Frequently Asked Questions

No referral is needed. You can book directly through our online portal at any time. If you have been referred by an attorney, probation officer, CPS caseworker, or another professional, simply let us know at intake so we can coordinate documentation appropriately.

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The first session is a clinical assessment — a dedicated conversation where your therapist gets to know your history, your goals, and what has brought you in. It is not therapy yet; it is the foundation for therapy. You will have space to ask questions, share as much or as little as you are comfortable with, and get a sense of whether this is the right fit.

The initial assessment is 50 minutes and is priced separately from ongoing sessions.

Standard sessions are 50 minutes. Session frequency depends on your goals, your schedule, and your clinician's clinical recommendation — most clients begin with weekly sessions and adjust from there. Your therapist will discuss a recommended cadence with you during or after the initial assessment.

We accept clients ages 6 and older. Clients under age 6 require a brief consultation call with Stacy before scheduling — please call or text (325) 261-3663 to arrange this.

Alexzandria 'Ali' Adams, LPC-Associate specializes in clients ages 8 and older, including children, adolescents, and adults.

Both therapists at Brain & Heart Healing are trauma-informed and skilled at working with a wide range of concerns. Here is a quick guide:

• Stacy Reynolds, LMFT-Associate, LCDC-Intern — sees clients Monday through Thursday. Specializes in trauma, couples and family therapy, court-ordered services (FVE and anger management), and chemical dependency.
• Alexzandria 'Ali' Adams, LPC-Associate — sees clients Friday, Saturday, and Sunday. Specializes in trauma, anxiety, depression, EMDR, foster care and adoption, and children and adolescents ages 8 and older.

If you are unsure, call or text us at (325) 261-3663 and we will help point you in the right direction.

Stacy Reynolds is contracted with the following insurers and accepts most plans from each:

• BlueCross BlueShield (BCBS)
• Aetna
• Curative

Stacy is also contracted with 2INgage, the Region 2 Single Source Continuum Contractor (SSCC) for the Texas Department of Family and Protective Services (DFPS). Clients referred through DFPS or CPS via 2INgage should confirm coverage at intake.

We recommend calling the member services number on the back of your insurance card to verify that Brain & Heart Healing, PLLC is in-network under your specific plan before scheduling. Insurance contracts and accepted plans are subject to change — please confirm current participation at the time of scheduling.

Alexzandria 'Ali' Adams is an out-of-network provider and does not bill insurance directly. All of Ali's services are private pay. Upon request, Ali will provide a superbill — a detailed receipt with the diagnostic and procedure codes your insurance carrier needs to process an out-of-network reimbursement claim.

Fees are due at the time of service unless prior arrangements have been made in writing.

Yes. Financial barriers should never stand between you and healing. Sliding scale fees are available for clients facing financial hardship.

Apply for sliding scale fees →

Payment is processed securely through the SimplePractice Client Portal. By scheduling services with Brain & Heart Healing, PLLC, clients authorize the practice to charge the card on file at the time of service. You may update your payment information at any time through your client portal.

Under the federal No Surprises Act (effective January 1, 2022), you have the right to receive a Good Faith Estimate of the expected cost of your care before services begin. This applies if you are uninsured or not using insurance for your sessions.

You can request a personalized Good Faith Estimate at any time by calling (325) 261-3663 or through your SimplePractice Client Portal. For full details, visit our Financial Policy & Good Faith Estimate page.

Stacy Reynolds provides two court- and CPS-accepted programs:

• State-approved Family Violence Education (FVE) — accepted by Texas courts and CPS
• Anger Management — accepted by Texas courts and CPS

Both programs include documentation provided to courts, attorneys, probation officers, and CPS caseworkers as required by the ordering party.

Call or text us at (325) 261-3663 or use our online referral form. Attorneys and probation officers can also submit referrals directly through that form. Please have a copy of your court order available at intake.

For clients involved in DFPS permanency cases, we require the 2INgage Form 2054 (or current DFPS equivalent) to be on file before services begin.

Yes. Brain & Heart Healing provides documentation to courts, probation officers, attorneys, and CPS caseworkers as required by the ordering party. All documentation is prepared accurately and delivered within the timeframes required by the court order.

Any release of records requires a signed Texas Standard Authorization Form (HB 300). This form requires separate initials to authorize the release of Mental Health Records and Drug, Alcohol, or Substance Abuse Records.

Attendance is required and tracked. We use a three-strike policy for court-ordered clients:

• Strike 1 — First unexcused absence is documented in the clinical record.
• Strike 2 — Second unexcused absence results in a verbal warning and written notice to the client.
• Strike 3 — Third unexcused absence triggers notification to the ordering party (probation officer, attorney, CPS caseworker, or court), and the client may be discharged from the program.

Clients are responsible for understanding their court order requirements.

Services provided in connection with legal proceedings — including court testimony, deposition preparation, record review for legal matters, and expert consultation — require a retainer of $2,500 prior to any engagement. Please contact us directly to discuss legal service arrangements.

Yes. What you share in sessions is protected by federal and Texas law, including HIPAA, the Texas Medical Privacy Act, and — for substance use disorder records — Federal 42 CFR Part 2, which provides heightened confidentiality protections stricter than HIPAA.

Your information will not be shared without your written authorization, except in the limited circumstances described below.

Texas law requires therapists to break confidentiality in specific circumstances, including:

• Imminent risk of harm to yourself or another person
• Reasonable suspicion of child abuse or neglect
• A valid court order requiring disclosure
• Certain situations involving elder abuse or abuse of a person with a disability

Your therapist will explain the full limits of confidentiality at your first session and in your intake paperwork. For full details, see our Notice of Privacy Practices.

You have the right to access your clinical records. Record requests must be submitted using the Texas Standard Authorization Form (HB 300), which requires separate initials for Mental Health Records and Drug, Alcohol, or Substance Abuse Records.

Submit your completed, signed form through your SimplePractice Client Portal. Processing time is up to 15 business days as permitted by Texas law. A reasonable, cost-based fee may apply.

Download the HB 300 Authorization Form →

Weekend availability means you don't have to choose between therapy and your work week. If your schedule needs a Friday, Saturday, or Sunday appointment, Ali may be the right fit.

Important: Enter through the South 6th Street doors — not the Chestnut Street side. Take the elevator to the 2nd floor, turn left, and Brain & Heart Healing is the second door on your left. Suite 203 is elevator-accessible only.

Note: Google Maps may show a pin on the Chestnut Street side. Please use the South 6th Street entrance.

See full directions →

We require a minimum of 24 hours notice to cancel or reschedule any appointment.

• Cancellations with less than 24 hours notice: full session fee charged
• No-shows without notice: full session fee charged

Repeated cancellations or no-shows may result in discharge from services.

You can book directly through our online client portal — no referral needed. If you have questions before booking, call or text us at (325) 261-3663 or email inquiry@brainandhearthealing.com.

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In Texas, an LMFT-Associate is a provisionally licensed therapist who has completed their graduate degree and passed their licensing exam, and is now accumulating the supervised clinical hours required to earn full licensure as a Licensed Marriage and Family Therapist (LMFT).

Stacy Reynolds holds TX LMFT-Associate License #205804 and is supervised by Lisa Powell, Ph.D., LMFT-S, Lic #201470. All clinical work is conducted in compliance with Texas BHEC standards and supervision requirements.

Stacy also holds TX LCDC-Intern License #72791, which is the associate-level license for Licensed Chemical Dependency Counselors. LCDC-Intern supervision is also provided by Lisa Powell, Ph.D., LMFT-S.

In Texas, an LPC-Associate is a provisionally licensed counselor who has completed their graduate degree, passed their licensing exam, and is accumulating the supervised clinical hours required to earn full licensure as a Licensed Professional Counselor (LPC).

Alexzandria 'Ali' Adams holds TX LPC-Associate License #100014 and is supervised by Roy 'Benje' Morrison, M.Ed., LPC-S, Lic #65330. All clinical work is conducted under supervision in compliance with Texas BHEC standards.

Our therapists draw from a broad set of evidence-based approaches and choose the tools that best fit each client's unique story — no one-size-fits-all model. Approved approaches include:

• Cognitive Behavioral Therapy (CBT)
• Dialectical Behavior Therapy (DBT)
• Acceptance and Commitment Therapy (ACT)
• Gottman Method Couples Therapy
• Trauma-Focused CBT (TF-CBT)
• Emotionally Focused Therapy (EFT)
• Motivational Interviewing (MI)
• EMDR (Alexzandria 'Ali' Adams only)
• Attachment Theory and Family Systems frameworks
• Dan Siegel's Interpersonal Neurobiology

Brain & Heart Healing, PLLC is regulated by the Texas Behavioral Health Executive Council (BHEC). If you have a concern about professional conduct, you may file a complaint with:

• BHEC — 1801 Congress Avenue, Ste. 7.300, Austin, TX 78701 | Complaint Line: (800) 821-3205
• HHSC (for LCDC-Intern services or FVE programs) — Regulatory Services Division, P.O. Box 149030, Austin, TX 78714 | Complaint Line: (800) 458-9858

File a complaint with BHEC →

The Integration Circle is an 8-week, small-group therapy experience limited to 8 participants, launching in September 2026 in Abilene, TX. It is designed for adults who are ready to go deeper than individual therapy allows — healing in real relationship, not just in a private room.

Learn more about the Integration Circle →

Individual therapy gives you a confidential space to process your own story. Group therapy adds something individual therapy cannot — a room full of other people doing the same hard work at the same time. You hear yourself in someone else's experience. You practice being seen. You learn in relationship, which is often where healing gets stuck in the first place.

The Integration Circle is not a support group or a drop-in format. It is structured, clinically-led group therapy with a clear therapeutic arc over 8 weeks.

The Integration Circle is for adults who have done some individual work — therapy, reading, journaling, self-reflection — and feel that something is still stuck. It is for the person who is ready to stop processing alone and start healing in relationship. It is not crisis intervention and is not appropriate for someone in acute mental health crisis.

A brief consultation is required before enrollment to make sure the group is the right fit for you.

Book a consultation →