Practice Policies & Investment
Professional Credentials & Supervision
Hello!Stacy Reynolds, M.MFT
Licensed Marriage and Family Therapist, Associate: Texas License # 205804
Licensed Chemical Dependency Counselor, Intern: Texas License # 72791
Supervised by Lisa Powell, Ph.D., LMFT-S
Important Notice for Court-Involved Cases
As a therapist specializing in court-mandated and family-involved services (including BIP and CPS cases), my role is strictly therapeutic and rehabilitative.
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I provide trauma-informed support, accountability, and progress reporting.
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I do not perform custody evaluations or make legal recommendations regarding parental rights or conservatorship.
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My testimony is limited to clinical observations and treatment progress within the scope of therapy.
Health Records Request Instructions
Requesting Your Records: To request a copy of your health records, please submit a written request via email to [Your Email]. We process all records requests within 15 days in accordance with Texas Health and Safety Code §181.105.
Financial Investment & Transparency
Initial Assessment: $150
Subsequent Therapy Sessions: $100
BIP & Family Violence Education: Follows the standard fee schedule (Initial Assessment $150/$100 per session)
2INgage/DFPS: Services are reimbursed per the contracted rate.
Sliding Scale & Financial Assistance
I am committed to making heart and brain healing accessible. I offer a sliding scale fee structure based on the Federal Poverty Guidelines for those who qualify.
Legal & Court-Related Fees
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Legal & Court-Related Fees ⚖️
Because my role is therapeutic and not forensic, legal involvement is billed separately to protect the clinical process.
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$2,500
Due in full fourteen (14) days prior to any scheduled court activity. This is non-refundable and must be cleared before any time is blocked on the clinical schedule.
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$1,500
Flat fee for up to 4 hours, including travel and wait time. This is the minimum charge for any scheduled appearance.
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$2,500
Flat fee for any appearance lasting between 4 and 8 hours.
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$500/hr.
Hourly rate for actual time testifying; Billed in 15-minute increments with a 2-hour minimum charge.
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$250/hr.
Includes time spent reviewing charts, drafting summaries, and consulting with attorneys.
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$40
Standard $25.00 fee for electronic records plus a $15.00 fee for a notarized Business Records Affidavit.
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$250/hr.
Includes clinical summaries, letters to the court, or status updates requested by attorneys. A minimum of 2 hours ($500) is billed for any formal report. Please allow 10 business days for completion.
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$100.72/hr.
Includes the current IRS mileage rate for all travel outside of the primary office location.
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If a court date is canceled with less than 48 hours' notice, the Half-Day ($1,500.00) fee will be charged to cover lost clinical revenue.
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A $300.00 surcharge will be applied to any subpoena or request served with less than 72 hours' notice.
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Brain and Heart Healing, PLLC reserves the right to file a Motion to Quash any subpoena if the required retainer is not paid by the deadline or if the demand violates clinical ethics.
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A minimum of fourteen (14) days’ notice is required for all legal requests to allow for clinical rescheduling.
Cancellations &
No-Shows
Your session is reserved specifically for you. To ensure availability for all clients:
Notice Required: 48-hour notice for all cancellations.
Late Fee: A $100 fee is charged for late cancellations or no-shows. Note: This fee is not covered by insurance or 2INgage.
Policy on Attendance: After three consecutive no-shows, you may be discharged for non-compliance with treatment.
The No Surprises Act &
Good Faith Estimate
Important Notice: Under the law, health care providers must provide patients who don’t have insurance or aren't using insurance with an estimate of the bill for medical items and services.
Your Right to Information: You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Timely Delivery:
If you schedule a service at least 3 business days in advance, I will provide a Good Faith Estimate in writing within 1 business day of scheduling.
If you schedule at least 10 business days in advance, I will provide the estimate within 3 business days of scheduling.
Requesting Estimates: You can also ask for a Good Faith Estimate before you schedule an item or service. I will provide it in writing within 3 business days of your request.
Dispute Rights: If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the legal right to dispute the bill.
Record Keeping: Make sure to save a copy or picture of your Good Faith Estimate.
No Obligation: The Good Faith Estimate is not a contract and does not require you to obtain the items or services from Brain and Heart Healing.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
Federal Privacy Protections
(2026 SUD Update)
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As part of your treatment, records regarding Substance Use Disorder (SUD) are protected under 42 CFR Part 2 (Updated Feb 2026).
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By signing my intake forms, you provide a single consent for the use of your SUD records for Treatment, Payment, and Health Care Operations.
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Even with this consent, your SUD records cannot be used in criminal or civil proceedings against you without a specific, separate written authorization or a specialized court order.
Consumer Protection & Complaints
The Texas Behavioral Health Executive Council (BHEC) investigates and prosecutes professional misconduct.
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Phone: (512) 305-7700
Complaint Line: (800) 821-3205
BHEC Contact
HHS Office of the Ombudsman
If you have questions or concerns about mental health services or substance use disorders, the Ombudsman for Behavioral Health can also help you understand your rights and resolve problems.
Mailing Address: P.O. Box 13247, Austin, TX 78711-3247
Phone: (800) 252-8154
Texas Health and Human Services Regulatory Services Division Enforcement Unit
Mail Code 1979
P.O. Box 149347
Austin, TX 78714-9347
Phone: (512) 438-5446
Complaint Hotline: (800) 458-9858 (Select Option 6 for Substance Use Disorder)
Office of the Attorney General
The Office of the Attorney General collects consumer complaint records to protect residents from unlawful or deceptive business practices.
Mailing Address: Office of the Attorney General, Consumer Protection Division, P.O. Box 12548, Austin, TX 78711-2548
Phone: (800) 621-0508